University of Hawaii, Honolulu, HI

B.A., Information Systems & Computer Science (expected Spring, 2024)

• Algorithms, Database Systems, Data Networks, Operating Systems, Computer Security and Ethics, Security and Trust, Software Engineering, Discrete Mathematics, Program Structures

2021 - Present

Network Operations Technician, UH Manoa IT Services

Network Infrastructure Management

• Network Infrastructure Management: Monitor network systems, configure and install various switches (CISCO, HP, ARUBA), provision and set up Access Points (Aruba), create Cat6 and USOC cables, and activate data jacks (Patch Panel, 110 Block).
• Routine Network Maintenance: Diagnose and troubleshoot network connectivity issues and document any changes made to the network infrastructure to ensure up-to-date records
• Customer and Technical Support: Provide user support, manage Trouble Incident reports, and maintain the Trouble Report (TR) ticketing system to address and resolve customer issues effectively

2023 - Present